• English (UK)

Privacy Policy

Privacy policy

Privacy matters but it can be confusing. This page explains our approach to privacy on all our Tiflex Limited, Treadmaster, Treadmaster Flooring, Oxbridge, Nebar and Trackelast websites and how it affects you.


Short version

We collect anonymous statistics about your visit, like which of our pages you viewed.

  • Some 3rd parties like Facebook and Twitter may know you visited this website, if you use their services. We can't control them but we don't believe this knowledge poses any threat to you.
  • If you sign up with us we take great care to keep your information safe and we'll never share it with others without your express permission.
  • We never share your data with 3rd parties except to help us deliver our own services.

These are just the key points. If you need detail, keep reading.


Measuring our visitors

We measure visitors to our website using Google Analytics. This records what pages you view within our site, how you arrived at our site and some basic information about your computer. All of that information is anonymous – so we don't know who you are; just that somebody visited our site.

The information we collect from analytics helps us understand what parts of our sites are doing well, how people arrive at our site and so on. Like most websites, we use this information to make our website better.

You can learn more about Google Analytics or opt out if you wish.


Facebook, Twitter and other social networks

These services provide social buttons and similar features which we use on our website – such as the "Like" and "Tweet" buttons.

To do so we embed code that they provide and we do not control ourselves. To function their buttons generally know if you’re logged in; for example Facebook use this to say "x of your friends like this". We do not have any access to that information, nor can we control how those networks use it.

Social networks therefore could know that you're viewing this website, if you use their services (that isn’t to say they do, but their policies may change). As our website is remarkably inoffensive we imagine this is not a concern for most users.


Discussion comments

To allow visitors to discuss our blog articles and some web pages we use a discussion system called Disqus.

To do so we embed code that Disqus provide and we do not control ourselves. Disqus anonymously tracks visitors to pages like we do. They also remember who you are if you login to any Disqus service, so you can comment on any website using their tool. Logging in to Disqus can be done in many ways, including via Facebook. If you login via social network, Disqus will be able to link your activity to that network. In this way, your Disqus activity may be personally identifiable. Disqus will know what pages you viewed in our site and what you wrote on those comments. Of course all comments you leave are also publicly visible on the Internet alongside your name, so we do not imagine this is a concern for many people.


If you sign up for a service

When you sign up for any of our services – paid or otherwise – we will record specific personal information about you, such as your name and email address.

We will also collect and store information about your use of our services so as to improve them. For example, we keep a log of what features are being used at any time.

We also log account and transaction history for accounting purposes, and to monitor our business activities.



We may send you email notifications regarding your service (such as invoices) or which you have specifically requested (such as newsletters or notifications when a report is completed). You have the ability to opt out of any of this communication at any time. We will never provide your personal information or email address to any third parties except where they are specifically employed to help deliver our own services, as detailed above.


Online payment

We use a variety of payment providers to bill for our products online. These companies will have access to your personal and payment information.

When paying by credit card on the internet, Tiflex Limited themselves do not ever have any access to your credit card details.

The third parties we use are PayPal (to process credit cards and accept payment via PayPal on our web-shops) and HSBC payment gateway.

We share information with these companies only to the extent necessary for the purposes of processing payments you make via our website.



Tiflex Limited take many precautions to prevent the loss, misuse or alteration of your personal information. These precautions include:

  • Hardware stored in secured datacentres behind firewalls
  • All access to information restricted by password and/or secure key
  • Restrictions to what information can be accessed via any location

Whilst we take great care to ensure any confidential information remains protected we cannot guarantee the security of data sent over the Internet.

Of course you are responsible for keeping your password and user details confidential. Nobody at Tiflex Limited will ever ask you for your password, so please don’t trust anybody asking you for it.


Updates to this policy

We may update this privacy policy from time-to-time, particularly as technology changes. You can always check this page for the latest version. We may also notify you of changes to our privacy policy by email. 

By using this website, you wholly consent to the collection, use, and storage of your information by us in the manner described in this Privacy Policy.


Any questions?

If you have any questions about this privacy policy or your personal data, please write to us by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or by post to Tiflex Limited, Tiflex House, Liskeard, Cornwall, PL14 4NB, United Kingdom.

Discount Coupons

Discount Coupon codes and online offer discounts

Some discount coupon codes and online discounts are subject restrictions such as time and/or number of times used and may be withdrawn at anytime.

Multiple Coupon codes can NOT be used on the same order, the last code entered will be the code applied to your order.

Discount codes only apply to products and not delivery charges and must be entered at the check-out stage when placing your order.

Tiflex Limited advertise offers via twitter, email mailing list and show promotions.  It is the purchasers responsibility to be aware of current active discount coupons and not Tiflex Limited's responsibly to advertise current offers. 



Tiflex Limited reserve the right to withdraw offer codes and product online discounts at anytime without notice or reason. 

Copyrights and Marketing Resources

All site content both graphical and text are © Copyright TIFLEX LIMITED.

Tiflex House,



PL14 4NB.

Tel: +44(0) 1579 320808

Fax: +44(0) 1579 320802


Additional Imagery and Hi-resolution Logos are available on request.



Tiflex Limited are the sole manufactures of TREADMASTER Marine products, TREADMASTER FLOORING products, TICO Installation products, OXBRIDGE Cricket Balls and NEBAR gasket materials. 

Shipping Charges

Shipping charges

We offer FREE UK mainland shipping for all orders over £15, orders under £15 are subject to a £3.99 shipping charge.

UK non-standard postcodes are, generally speaking, those outside mainland Britain.

Here is a list of all UK non-standard postcodes and are NOT eligible for FREE shipping:

AB37-8, AB55-6, DD8-11, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH19-44, PH49-50, ZE, BT, IM, JE, GY, TR21-25.


Import duties

If you are ordering from a country outside Europe you may be liable to pay import duties from customs. You are responsible for additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

Terms and Conditions of Sale


In these Conditions the “Seller” means Tiflex Ltd, on whiom an order is placed and formally accepted, the “Purchaser” means the person, firm or company purchasing the Goods, the “Goods” means the goods or materials and/or services which shall be the subject of the contract between the Seller and the Purchaser.


1.    Formation of contract

 1.1Any order sent to the Seller by the Purchaser shall be accepted entirely at the discretion of the Seller, and, if so accepted, will only be accepted upon these conditions (hereafter referred to as the “Conditions”) and by means of the Seller's Order Acknowledgement (hereinafter referred to as the “Acceptance”).


1.2Each order, which is so accepted, shall constitute an individual legally binding contract between the Seller and the Purchaser (hereafter referred to in these Conditions as the “Contract”).


1.3No order which has been accepted by the Seller may be cancelled by the Purchaser except with the agreement in writing of the Seller and on terms that the Purchaser shall indemnify the Seller in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by the Seller or wasted as a result of cancellation.


1.4These Conditions shall override any contrary different or additional terms or conditions (if any) contained on or referred to in an order form or other documents or correspondence from the Purchaser, and no addition alteration or substitution of these terms will bind the Seller or form part of any Contract unless they are expressly accepted in writing by a person authorised to sign on the Seller’s behalf.


2.    Specification

 2.1All Goods supplied by the Seller shall be in accordance with (i) the current edition of the relevant product specification as published from time to time by the Seller (copies of which are available from the Seller upon request) and (ii) those further specifications or descriptions (if any) expressly listed or set out on the face of the Acceptance.  In the case of any conflict between (i) and (ii), (ii) shall override (i). No other specification, descriptive material, written or oral representation, correspondence or statement, promotional or sales literature shall form part of or be incorporated by reference into the Contract.


2.2Where the Seller is supplying only services, such services shall be performed in a proper and workmanlike manner and in accordance with good practice in the sealing industry.


2.3Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller.


2.4The Seller reserves the right to make any changes in the specification of the Goods which are required to conform with any applicable statutory or EU requirements or, where the Goods are to be supplied to the Seller’s specification, which do not materially affect their quality of performance.


2.5Any jigs, tools, dies, patterns, moulds, gauges, components, materials or any other items of whatsoever nature which are manufactured by the Seller in connection with the Contract whether made on a part cost basis which shall be charged to the Purchaser or included in the price of the Goods shall become the absolute property of the Seller.  The Seller may at its discretion keep such items for a reasonable time in anticipation of future orders but without any liability on the part of the Seller.


2.6The Purchaser shall indemnify the Seller against any and all liabilities, claims and costs incurred by or made against the Seller as a direct or indirect result of manufacturing, or carrying out of any work required to be done on or to, the Goods in accordance with the requirements or specifications of the Purchaser involving any infringement or alleged infringement of any rights of any third party.


3.    Acceptance of Goods

 3.1The Purchaser shall be deemed to have accepted all Goods upon the expiry of 48 hours after their delivery by the Seller and/or after completion of any services to be provided by the Seller.


4.    Delivery and Risk

 4.1Delivery of the Goods is ex works loaded in accordance with Incoterms 2000. Any time or date for delivery given by the Seller is given in good faith, but is an estimate only and is not of the essence of the Contract. If the Purchaser fails to take delivery of the Goods within 48 hours of notification that the Goods are ready for delivery, delivery shall be deemed to have taken place and the Goods will be invoiced by the Seller.


4.2Risk in the Goods shall pass to the Purchaser upon delivery or, if the Purchaser wrongfully fails to take delivery of the Goods, the time when the seller has tendered delivery of the Goods or, if the Purchaser fails to take any action on its part necessary for shipment or delivery, when the Goods are ready for shipment or delivery.


4.3The Purchaser shall be responsible for the suitability of any special packaging it requests.  The Purchaser shall notify the Seller of all packaging and markings required in respect of the Goods by any applicable system of law other than English law.         


5.     Prices, Payment and Title

 5.1The price of the Goods is ex works loaded and unpacked and does not include the cost of packaging and carriage. Where incurred, such costs shall be added to the price of the Goods. Unless otherwise specified in writing by the Seller: VAT and any other applicable taxes or duties shall be added to the price of the Goods.


5.2Unless otherwise stated in the Acceptance, the Purchaser shall pay the price of the Goods within 30 (thirty) days of the date of the Seller’s invoice.  If the Purchaser has a query in relation to an invoice, such query must be raised within 21 (twenty-one) days of the date of invoice.  If the Purchaser fails to make the payment before or on the due date the Seller shall be entitled to  (a) charge the Purchaser interest accruing monthly on the amount unpaid at the reference rate specified in the Late Payment of Commercial Debts (Interest) Act 1998 as amended from time to time from the date 30 days after the relevant invoice until payment in full is made (a part month being treated as a full month for the purpose of calculating interest) and/or (b) cancel the contract or suspend any further deliveries to the Purchaser and to recover damages from the Purchaser as a result of the cancellation or suspension.


5.3Title to the Goods shall not pass to the Purchaser until the Purchaser has paid their price and all sums due from the Purchaser under other contracts with the Seller have been paid to the Seller, but, even though title has not passed, the Seller shall be entitled to sue for their price once its payment has become due.  Until such payment is received the Purchaser shall be in possession of the Goods solely as bailee for the Seller and in a fiduciary capacity shall protect and insure the Goods and shall store the Goods in such a way as to enable them to be identified as the property of the Seller.


5.4The Seller reserves the immediate right of repossession of any Goods to which it has retained title as aforesaid and thereafter to re-sell the same.  For this purpose the Purchaser hereby grants an irrevocable right and licence to the Seller’s employees or agents to enter all or any of the Purchaser’s premises with or without vehicles during normal business hours.  This right shall continue notwithstanding termination of the Contract for any reason and is without prejudice to any other rights of the Seller.


5.5The Seller shall be entitled to suspend further deliveries wholly or in part and/or to terminate the Contract and any other contract then subsisting between the parties without prejudice to any other rights of the Seller if:- the Purchaser fails to make any payment when it becomes due or is in breach of any terms of the Contract or any other contract with the Seller; or the Purchaser enters into any composition or arrangement with creditors; or the Purchaser has a receiver, administrative receiver or administrator appointed or shall enter into liquidation or permits the Goods over which the Seller retains title to become subject to any lien, pledge, charge or other encumbrance or suffers or permits any similar or analogous process or encumbrance under the laws of any jurisdiction; or the Seller has grounds to believe that the Purchaser may be unable to pay the sums due under the Contract; or the Seller is unable to perform the Contract by reason of any cause within Condition 8 below.  If due to such a cause the Seller has insufficient stocks to meet all its commitments the Seller may apportion available stocks between its purchasers at its sole discretion.  


6.    Storage

 6.1If the Purchaser fails to take delivery of the Goods after notification that the Goods are ready for delivery, the Seller shall be entitled (without prejudice to the Seller’s other rights) to arrange storage on behalf of the Purchaser. All risk in the Goods shall pass to the Purchaser. All charges incurred by the Seller for storage shall be paid by the Purchaser within 30 days of submission of an invoice.


7.    Damage in Transit

 Where the Seller arranges carriage on behalf of the Purchaser, such carriage shall be at the Purchaser’s risk and cost and in accordance with the selected carrier’s conditions of carriage, which contain limitations on the carrier’s liability in respect of loss or damage to the Goods carried. If the Goods


7.1are lost or damaged in transit it is the responsibility of the Purchaser to notify the carrier of the same within the time limits for claims specified in the conditions of carriage. The Seller will not be liable for Goods lost or damaged in transit unless such damage results from incorrect packaging by the Seller.


8.    Force Majeure

 8.1The Seller shall not be under any liability for any failure to perform any of its obligations under the Contract due to Force Majeure.  Following notification by the Seller to the Purchaser of such cause, the Seller shall be allowed a reasonable extension of time for the performance of its obligations.


8.2In these Conditions, 'Force Majeure' means any cause beyond the reasonable control of the Seller including, without limitation, Act of God, explosion, flood, tempest, fire, war or threat of war, terrorism, sabotage, rebellion, civil disturbance or legislation or measures of any kind by any governmental, parliamentary, local or supranational authority, lock-outs, industrial action or disputes (whether involving employees of the Seller or a third party), difficulties in obtaining raw materials, labour, fuel, parts or machinery, power or machinery failures or breakdowns, accidents, transport delays or import or export regulations or embargoes.


9      Termination

 9.1Without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to cancel the Contract or suspend any further deliveries under the Contract without any liability to the Purchaser, and if the Goods have been delivered but not paid for the price shall become immediately due and payable, if:-


9.1.1                 the Purchaser commits a breach of any of these Conditions and fails to remedy that breach within thirty (30) days of receipt of the Seller's written notice of the breach; or


9.1.2                the Purchaser goes into liquidation or a receiver is appointed of any of the property or assets of the Purchaser or the Seller reasonably believes either of these events or any similar event is about to occur and notifies the Purchaser accordingly.


10.  Guarantee and Limitation of Liability

 10.1                        Any samples, illustrations or descriptive material including, but not limited to, information contained in the Seller’s or its agents’ brochures, advertising material or elsewhere shall be treated as approximate and for guidance only. The Purchaser shall not rely on them and the Seller shall not be liable for their accuracy. The Seller shall not be liable for gratuitous advice given whether in relation to the sale of the Goods or otherwise.


10.2                        For Goods which are manufactured by the Seller or which bear one of the Seller’s trade marks and/or where services are provided, the Seller grants the following guarantee:-


10.2.1          The Seller shall free of charge repair or, at its option, replace defective Goods or re-perform the services where the defects appear under proper use within 12 months from the date of delivery or completion of the performance of the service, PROVIDED THAT: (a) notice in writing of the defects complained of shall be given to the Seller upon their appearance, and (b) such defects shall be found to the Seller's reasonable satisfaction to have arisen solely from the Seller's faulty design, workmanship or materials, and (c) the defective Goods shall be returned to the Seller's factory at the Purchaser's expense if so requested by the Seller.


10.2.2          Any repaired or replaced Goods or any re-performed services shall be redelivered or re-performed by the Seller free of charge to the original point of delivery but otherwise in accordance with and subject to these Conditions of Sale save that the period of 12 months referred to in Condition 10.2.1 shall be replaced by the un-expired portion of that period only.


10.2.3          Alternatively to Condition 10.2.1, the Seller shall be entitled at its absolute discretion to refund the price of the defective Goods in the event that such price shall already have been paid by the Purchaser to the Seller, or, if such price has not been so paid, to relieve the Purchaser of all obligation to pay the same by the issue of a credit note in favour of the Purchaser in the amount of such price.


10.2.4          Where as part of services provided, the Seller has recommended Goods and the Purchaser does not purchase such Goods, the Seller shall have no further liability to the Purchaser in relation to the performance of the goods purchased instead of the Goods.


10.3                        Nothing in these conditions shall operate or be construed to operate so as to exclude or restrict the liability of the Seller under S. 12 of the Sale of Goods Act 1979 or be construed to operate so as to exclude or restrict liability of the Seller for death or personal injury caused the reason of the negligence of the Seller or of its employees. Nothing in these conditions shall limit or exclude liability for any fraudulent representation or any other representation or matter for which liability may not be lawfully excluded.  WHERE THE GOODS ARE SOLD TO A PERSON DEALING AS A CONSUMER THE STATUTORY RIGHTS OF THE PURCHASER ARE NOT AFFECTED BY THESE CONDITIONS.              


10.4                        In respect of all Goods manufactured and supplied to the Seller by third parties or services performed by third-parties as sub-contractors to the Seller, the Seller will pass on to the Purchaser (in so far as it is able to) the benefit of any warranty given to the Seller by such third parties and will (on request) supply to the Purchaser details of the terms and conditions of such warranty and copies of any relevant product information sheets, technical data sheets or product leaflets issued by such third parties and the Purchaser shall be solely responsible to the entire exclusion of the Seller for complying with all of these.


10.5                        Subject to Condition 10.3 above, the Seller’s entire liability in connection with defective Goods is set out in Condition 10.2.  Except in the case of liability in connection with defective Goods, notwithstanding anything contained in these Conditions (other than Condition 10.3) or the Purchaser’s order or the Acceptance, the Seller’s liability to the Purchaser in respect of the Contract or supply of the Goods in contract, tort (including negligence or breach of statutory duty) or howsoever otherwise arising, shall not exceed the price of the Goods specified in the Acceptance.


10.6                        Subject to Condition 10.3 above, the Seller's liability under this Condition 10 shall be to the exclusion of all other liability to the Purchaser whether in contract, tort (including negligence or breach of statutory duty) or otherwise for defects in the Goods or for any loss or damage to or caused by the Goods, and liability in respect of all other conditions, warranties, stipulations or other statements whatsoever concerning the Goods, whether express or implied, by statute, at common law or otherwise howsoever, is hereby excluded; in particular (but without limitation of the foregoing) the Seller grants no warranties regarding the fitness for purpose, performance, use, nature or satisfactory quality of the Goods, whether express or implied, by statute, at common law or otherwise howsoever.


11.  Economic loss

 Notwithstanding anything contained in these Conditions, the Acceptance or the Purchaser’s order, in no circumstances shall the Seller be liable, in contract, tort (including negligence or breach of statutory duty) or otherwise howsoever, and whatever the cause thereof, (i) for any loss of profit, business, production, contracts, revenues, or anticipated savings, or (ii) for any economic, special, indirect or consequential loss or damage of any nature whatsoever, whether known of or in the reasonable contemplation of the Seller.


12.  General

12.1    The Contract shall be considered a contract made in England and shall be governed in all respects by the law of England and the parties agree to submit to the exclusive jurisdiction of the English Courts.


12.2    Any notice to be given hereunder hereunder shall be in writing or by some secure form of electronic transmission and addressed to that other party at its address specified overleaf, and such notice shall be deemed to have been served if sent by post, forty eight hours after posting or if sent by electronic transmission, on receipt by the other party.


12.3    No waiver by the Seller of any breach of the Contract by the Purchaser shall be considered as a waiver of any subsequent breach of the same or any other provision.


12.4     If any provision (or part of a provision) in these Conditions or any contract is invalid or unenforceable to any extent or for any purpose, this shall not affect its validity or enforceability for other purposes or the remaining provisions (or the rest of the provision in question); but it shall be deemed to be severed to that extent for that purpose.


Neither the Uniform Laws on International Sales nor the Convention on Contracts for the International Sale of Goods shall apply to any contract.



Contact Us

Tiflex Limited, Tiflex House, Liskeard, Cornwall, PL14 4NB, UK.

 +44(0)1579 320808


Payment Methods